NRTCCA March Newsletter

NRTCCA March Newsletter

Mar 22, 2024

Temporary Employees in a Real Time Crime Center (RTCC)

As law enforcement agencies across the nation struggle with staffing, the benefits of having Real Time Crime Centers continue to soar. The ability to use a variety of technology to more quickly understand a fluid situation in the field, provides a solution that is a force multiplier and one that can quickly adjust to address a higher priority call if necessary.

Staffing in Real Time Crime Centers is also a challenge though, as there have to be people to utilize the available technology in order for it to be effective. There are many different ways to staff a center, and many times it is less about the title of the operator but is more about getting the right people in the seats.

For many departments, the Real Time Crime Center is viewed as a “desk job,” and questions quickly arise if the operator position could be filled by sworn staff that is on light duty or administrative duty. The physical ability of working a position in a Real Time Crime Center is not strenuous and could be handled by someone who is capable of sitting at a desk and doing computer work. There are definite benefits to having someone spend a temporary amount of time working in the Real Time Crime Center, but there are also some cautions to be kept in mind.

NRTCCA Logo on blue background

RTCC of The Quarter – Beverly Hills PD

NRTCCA’s Real Time Crime Center of the Quarter is the Beverly Hills Police Department Real Time Watch Center.

The Beverly Hills Police Department Real Time Watch Center serves as a model for solving crimes through its use of technology, including its revolutionizing drone program. Their passion for the field of Real Time Crime shows through in their eagerness and willingness to assist their community and other agencies.

The National Real Time Crime Center Association recognizes their efforts in unique levels of surveillance and their efforts to reduce crime and place themselves at the forefront of leading technology. We thank you for assistance and knowledge for all that you bring to helping other law enforcement agencies developing a real time crime center.

NRTCCA’s 2024 Conference: Call For Presentations

As we prepare for the upcoming NRTCCA Conference we are excited to announce that we are now accepting presentation submissions from professionals like you who are passionate about advancing the field of law enforcement.

The NRTCCA serves as a platform for sharing innovative ideas, best practices, and cutting-edge technologies in crime analysis, intelligence gathering, and public safety. We invite you to contribute your expertise and insights by submitting a presentation proposal on a topic.

Presentation topics may include, but are not limited to:

    • Emerging trends in crime analysis and intelligence-led policing.
    • Innovative technologies and tools for real-time crime prevention.
    • Case studies and success stories from real-time crime centers.
    • Strategies for enhancing collaboration and information-sharing among law enforcement agencies, best practices for training and skill development in crime analysis and intelligence gathering.

Submitting a presentation proposal is an excellent opportunity to showcase your expertise, connect with fellow professionals, and contribute to the advancement of the field. Presentations may take the form of lectures, panel discussions, workshops, or demonstrations, and should be engaging, informative, and relevant to the conference audience.

To submit your presentation proposal, please complete the online submission form below by April 1, 2024. Be sure to include a brief abstract, outline, and any relevant supporting materials.

Please note: If you are a vendor and would like to present, we just ask you to partner with an agency.

We look forward to receiving your submissions and assembling an exceptional lineup of presentations for the NRTCCA Conference. If you have any questions or need further information, please don’t hesitate to contact Jared Kosina, our Training Director. Thank you for your interest and participation in this important event.

Winston-Salem Police Department

IACP Conference Tour of Winston Salem Police Department’s RTCC

Join us for an exclusive tour of the Winston Salem Police Department’s Real Time Crime Center (RTCC) during the upcoming 2024 IACP Tech Conference, hosted at the Charlotte Convention Center from May 21-23.

For members of NRTCCA attending the conference, this tour presents an opportunity to witness firsthand the innovative strategies and technologies employed by the WSPD to combat and prevent crime in real-time. Aligned perfectly with the mission of the IACP Technology Conference, the RTCC tour promises invaluable insights into cutting-edge analysis, data integration, and proactive policing strategies.

Don’t miss this chance to contribute to our collective effort in enhancing public safety and fostering a stronger network of professionals dedicated to our shared mission.

Multiple tours will be offered on May 21, with transportation provided from the Convention Center to WSPD. To secure your spot, please email us at to be added to the invitation list.


A Day in the Life of a Real-Time Information Center Analyst

by Sarah Calams, Senior Editor at Police1

In today’s fast-paced world, the role of technology in law enforcement has become increasingly pivotal. At the heart of this technological evolution lies the real-time information center, a hub that leverages cutting-edge tools to aid police departments in their relentless pursuit of safety and justice.

I sat down with Andrea Cortez, Real-Time Information Center analyst at Elk Grove Police Department in California, to get an exclusive peek behind the curtain of her daily endeavors. Throughout the interview, Cortez sheds light on her critical responsibilities, from monitoring live surveillance feeds to analyzing vast amounts of data, all aimed at preventing crime and ensuring community safety.

About the Authors

  • Nikki North

    Nikki North has served the law enforcement community for 8 years. She currently is assigned as the manager of her department’s real time crime center, and is the NRTCCA’s 2024 President.

  • Sarah Dennis

    Sarah Dennis has served law enforcement for 16 years. She currently is assigned as an accounting fraud examiner and certified criminal intelligence analyst with the Rocky Mountain Information Network in Phoenix, Arizona and as the Secretary for the National Real Time Center Association since 2022.